In this policy, whenever we use the words ‘We’, ‘Us’ or ‘Our’, it refers to Mobile Account Solutions (Holdings) Ltd, a company incorporated and operating in England and Wales, providing telecommunications services to businesses throughout.
Although our members are generally businesses, not individuals, we do collect and use personal information relating to individuals as part of our activities. This is generally in order to manage all client accounts, working to resolve all telecom-related queries on behalf of our customers. We also process personal data for our historical and current financial records such as for purchase order trails and contract information.
We only collect the information that we need to provide the contracted service or for our financial records. This includes the following data:
You may give us information about you by filling in a form, contacting us by phone or e-mail or in person. This includes information you provide when you sign a contract on behalf of a business, when you send your details to us for the point of a service or complete an application form on our website.
We work closely with other organisations, such as business partners and sub-contractors, and we may receive information about you from them. For example, we could gain access to your business contact details via recognised business data providers who collate information from sources including publicly available information such as Companies House. We may also be given your contact details by our primary contact at your organisation.
The categories of information we receive from these sources may include your name, address, e-mail address and phone number, financial and debit card information and personal identification documents.
We will only store, process or share your personal data for legitimate business purposes which may include the following:
It is compulsory for all parties and individuals to comply with General Data Protection Regulations.
Our legal basis for collection holding and using your information
Our legal basis for processing customer data is Consent for the following activities:
We and the organisations that we associate with have robust security measures in place to protect your personal and business information. We check your identity when you sign your initial contract, audit our contract records regularly and encrypt all files that are stored and transferred internally and externally. Additionally, we don’t take card payments over the phone to prevent any fraudulent activity. Finally, where bank statements or other financial information are given as proof of identity/business, all activity is redacted prior to storage and processing.
We only store your personal information for as long as is required for the purpose of the business activity, for legal reasoning or for our financial records. For example, we only retain a copy of your contract for the length of the contract plus three months before all copies are disposed of.
You are entitled to opt out of receiving any marketing from us at any time. Here are the ways that you can do so.
If you would like a copy of your billing information or to see what contact information we hold about you, you can:
It will normally take us up to one month to get back to you but could take up to a further two months during busier periods.
You can ask us to correct, complete, delete or stop using any of your personal information By emailing firstname.lastname@example.org
Check out our future projects and contact us to for more information.Future Projects